Last week I was introduced to a company called CaptionCall.  They provide a much needed service to those who are hearing impaired.  This company has created a telephone that, through the use of voice recognition, provides written captions of what callers say on a screen connected to the phone.  I see this service as a way for individuals to stay more independent as well as have the ability to keep in contact with friends and family using the phone.

I can think of one of my clients to whom I will recommend this service.  Although she wears a hearing aide, she is unable to understand her grandkids when she speaks with them on the phone. Whether it is because their voice pitch is too high or they speak too quickly, she is unable to understand all they are saying.  I can see this service being of use to my client as she will be able to read what is being said to her by a grandchild.  Not only will this enable her to speak with her grandkids, but it will also ensure she understands every word of every call.  I view this type of service as providing a hearing impaired person the ability to talk to whomever he or she chooses with greater confidence.

This phone works the same as a regular phone.  Calls are dialed and answered in the same way as with a regular phone.  This allows technologically challenged users to use the phone with ease.  In order to use this service, a hearing impaired person must have both a home phone connection and a high-speed internet connection.  The captioning service is at no charge.  However, a person using this device still must pay the normal phone bill and internet bill.  For more information on this device, please visit CaptoinCall’s website at www.captioncall.com.

Contributed by Phoenix and Scottsdale Estate Planning Attorney Katherine A. O'Connell

 

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